1. Shipping Time: At Ter-Cup, we commit to preparing and shipping your orders as quickly as possible. Your orders will be dispatched within 3-5 business days after payment confirmation. This duration may vary for custom-made or large quantity orders.
2. Shipping Charges: Shipping charges are calculated based on the total weight, size, and delivery address of your order. You can view the estimated shipping cost before completing your order.
3. Delivery Areas: We offer domestic and international delivery services. However, there may be certain regions where we cannot deliver. For more information about delivery areas, please contact our customer service.
4. Tracking Information: Once your order is shipped, you will be provided with a tracking number. You can track the status of your order on the shipping company’s website using this number.
Returns Policy
1. Return Conditions: Customer satisfaction is important to us. If you are not satisfied with the products you purchased, you can return them within 14 days of receipt. Returned products must be unused, undamaged, and in their original packaging.
2. Return Process: To initiate a return, please contact our customer service by sending an email to info@ter-cup.com. After your return request is approved, you will be provided with the necessary instructions to return the products. The return shipping cost is the responsibility of the customer, but if the product is defective or damaged, this cost will be covered by us.
3. Refunds: Once the returned products are received and inspected at our warehouse, the refund process will begin. Refunds will be issued to your original payment method and may take 5-7 business days after the return is approved.
4. Exceptions: Custom-made or personalized products are not eligible for returns unless they are defective or damaged. In such cases, please contact our customer service to find a resolution.
At Ter-Cup, we value customer satisfaction and a secure shopping experience. Thank you for visiting our website and using our services.